Terms of service

1. About

Top Dog Wear provides a Swedish online marketplace where external, independent sellers offer products to consumers (hereinafter referred to as the “Customer”, “you”, “your”). When you make a purchase on the platform, the purchase agreement is entered into directly between you and the relevant seller.

Top Dog Wear acts solely as an intermediary and is responsible for operating the platform, payment solutions, and customer service.

Company information:
Top Dog Wear / Dufvan Trade AB
Company registration number: 559527-3847
Email: info.topdogwear@gmail.com

Registered office: Sweden

2. Scope and Agreement

These general terms and conditions (“Purchase Terms”) apply to all purchases made via www.topdogwear.se
 (the “Website”).

By completing a purchase, you accept these terms.
The seller’s name, contact details, and any specific conditions are clearly stated on each product page and at checkout.
In the event of a conflict between the seller’s own terms and these Purchase Terms, these Purchase Terms shall prevail.

3. Order and Confirmation

When you complete a purchase, you will receive an order confirmation by email.
This confirmation acknowledges that your order has been received.
The purchase agreement is considered concluded when the seller has confirmed the order and dispatched the goods.

4. Prices and Payment

All prices are stated in Swedish kronor (SEK) and include VAT.
Any shipping costs are displayed before you complete the purchase.

Payment is made via Top Dog Wear’s payment solution (e.g. Klarna or another payment service provider).
You make the payment to Top Dog Wear as the payment intermediary, but the relevant seller is the legal party to the purchase agreement.

Top Dog Wear reserves the right to correct obvious pricing errors, technical errors, and situations where products are sold out.

5. Delivery

Products are shipped directly from the respective seller. If you order products from different sellers, they may be delivered in separate shipments.
Estimated delivery time is 5–15 business days.

If you fail to collect your parcel within the specified time, you will be charged a return fee corresponding to the actual shipping cost.

6. Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal in accordance with the Distance Contracts Act (2005:59).
The withdrawal period starts from the day you receive the goods.

Since Top Dog Wear is a marketplace where multiple sellers offer products for sale, each order from each individual seller is handled separately. All matters related to withdrawals and returns are handled directly between you and the relevant seller, via Top Dog Wear’s customer service, which forwards the case to the appropriate party.

The seller is responsible for handling returns and assisting you if you wish to exercise your right of withdrawal. The seller must comply with all statutory consumer protection laws and regulations.

If your order includes purchases from multiple sellers, each item must be returned to the respective seller.

You are responsible for return shipping costs.
The product must be returned in its original condition and, if possible, in its original packaging.

Once the return is approved, the product price will be refunded within 14 days from the date the seller receives the return.

Certain products are exempt from the right of withdrawal. The right of withdrawal does not apply to:

goods made according to your specifications or clearly personalized;

goods with a broken seal that cannot be returned for health or hygiene reasons (this includes technical seals);

goods that are explicitly stated as non-returnable on the product page.

7. Complaints and Warranty

If a product is defective, you have the right to file a complaint within 3 years in accordance with the Swedish Consumer Sales Act.
Complaints must be submitted to the seller via Top Dog Wear’s customer service.

In the event of an approved complaint, the seller will compensate you in accordance with applicable law.

Any warranties are provided by the respective seller and are specified on the product page.

8. Liability and Limitations

Top Dog Wear is not responsible for the quality of the products, delivery, or any errors committed by the seller.
Top Dog Wear’s liability is limited to issues related to the platform itself, such as technical problems with the ordering system.

The seller is responsible for:

product quality and safety;

delivery and returns;

complaints and warranties;

compliance with applicable laws and regulations.

Top Dog Wear cannot be held liable for indirect damages, loss of profit, or consequential damages.

9. Disputes and Applicable Law

Swedish law applies to all purchases made via Top Dog Wear.

If a dispute cannot be resolved directly between the customer and the seller, you may contact:

The Swedish National Board for Consumer Disputes (ARN)
Box 174, 101 23 Stockholm
www.arn.se

You may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/odr

10. Changes to the Terms

Top Dog Wear may update these terms when necessary.
The terms in force at the time of purchase always apply to your order.
Updated terms will be published on the website with the applicable date.

These Purchase Terms were established on October 30, 2025.