Privacy Policy

Collection of Information

When you interact with our website, we may collect certain information that helps us operate and improve our services. This may include information you provide directly, such as your name, email address, billing and shipping details, and any other information you choose to submit when placing an order, creating an account, or contacting us. In addition, some information is collected automatically, including your IP address, browser type, device information, pages viewed, and general usage data. This information helps us understand how visitors use the site and allows us to optimize performance and user experience.

Use of Information

We use your personal information primarily to provide and manage our services. This includes processing orders, handling payments, delivering products, communicating with you about your purchases, responding to inquiries, and providing customer support. Your information may also be used to improve our website, prevent fraud, ensure security, comply with legal obligations, and, where permitted by law, send you relevant updates or marketing communications. You can opt out of marketing communications at any time by following the instructions included in such messages.

Sharing of Information

We only share your personal information when it is necessary to operate our business or comply with legal requirements. This may include sharing information with trusted third-party service providers who assist us with payment processing, order fulfillment, website hosting, analytics, or customer support. These third parties are authorized to use your information only as needed to perform their services and are required to protect it. We may also disclose information if required by law, regulation, or legal process, or if necessary to protect our rights, users, or the integrity of our services.

Cookies and Tracking Technologies

Cookies and similar technologies may be used on our website to enhance functionality and analyze traffic. Cookies help remember your preferences, keep items in your shopping cart, and understand how the site is used. You can manage or disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially acceptable means to safeguard your data.

Data Retention

Your personal information is retained only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we take steps to delete or anonymize it in a secure manner.

User Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include the ability to access, correct, update, or delete your personal information, as well as the right to object to or restrict certain processing activities. If you wish to exercise any of these rights, please contact us using the details provided on our website.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such external sites, and we encourage you to review their privacy policies separately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page, and the revised policy will apply from the date of publication. We encourage you to review this policy periodically to stay informed about how your information is handled.

Do you need help?

We are here for you!
Contact our customer service : hello@felix.bg

You can also reach us by phone: +359 2 947 1284 (Mon–Fri, 8:00–19:00)