Shipping policy

Processing time

We process all orders within 1-2 business days . Once your order has been shipped, you will receive a shipping confirmation via email with tracking information (if available).

Delivery areas

• We deliver to all of Sweden .
  
• International shipping planned in the future but not currently offered.

Delivery times

We work with several international suppliers to offer a wide and unique range. This means that delivery times may vary depending on the product.

Estimated delivery times:

• Standard delivery: 7–15 business days
• Trackable Shipping: Available on select products
• Digital order confirmation: Sent immediately after purchase
  Delivery times may vary depending on where you live and which product you ordered.

Your package may sometimes arrive faster — but it may also take longer during peak times, holidays, or customs checks.

Customs & fees

All taxes and fees are covered by us or our suppliers. You as a customer should not have to pay anything extra upon delivery, unless otherwise stated at checkout.

Shipping cost

Shipping costs are calculated and displayed at checkout before you complete your purchase. We sometimes offer free shipping during promotions or for purchases over a certain amount.

Delivery of multiple products

Because some products are shipped from different warehouses, your order may sometimes be split into multiple shipments. You will then receive separate delivery notifications. This will not affect your shipping costs. You will receive tracking for each part of your order if available.

Delays

We always do our best to deliver your order as quickly as possible, but delays beyond our control may occur (e.g. transportation issues, customs, holidays). We ask for your understanding in such situations.

Incorrect address

Please check that your delivery address is correct. If the package cannot be delivered due to incorrect information, the customer is responsible for any additional shipping costs.

Transport damage

If the package is damaged when you receive it, we ask that you document this with pictures and contact us directly at hello@felix.bg and we will help you with a solution.

Unclaimed packages

If a package is not picked up within the specified time, Top Dog Wear has We reserve the right to charge an administrative fee of SEK 149 to cover shipping and handling costs. This will be deducted from the refund in accordance with Swedish consumer law.

Do you have questions about shipping, delivery or your order?

Thank you for shopping at Top Dog Wear – where every delivery is as important as your dog.